Director of Inbound Sales and Revenue Performace

Coffey Bros Moving • Full-time • Westchester, Illinois, United States • $100,000 - $175,000 / year • 4w ago

Director of Inbound Sales & Revenue Performance

In Office – Chicagoland Area
$100,000 – $175,000 (Base Salary + Performance Bonuses)
Top performers can exceed $200,000+ annually

About Us

Coffey Bros. Moving is one of Chicagoland’s highest-rated moving companies, generating millions in annual revenue and servicing thousands of customers per year. We are not a discount mover. We are a premium “White Glove” moving company focused on professionalism, customer experience, and operational excellence.

We invest heavily in marketing and lead generation, having a generous marketing spend on Google advertising alone. Our phones ring daily with inbound estimate requests from customers actively looking to move.

We are now seeking a high-level sales leader to bridge the gap between:

Google lead generation
CRM accountability
Sales team performance
Revenue conversion
Call quality
Training & coaching
Operational sales reporting

This is NOT a traditional retail sales manager position.
This is a revenue-driving leadership role for someone who understands high-volume inbound sales environments and how to maximize conversion from expensive inbound leads.

Who We’re Looking For

We are looking for a modern-day closer and sales leader — someone who is:

Highly personable and emotionally intelligent
Analytical and metrics-driven
Experienced in inbound phone sales environments
Exceptional at objection handling without being pushy
Able to coach and develop sales talent
Comfortable holding sales staff accountable
Experienced auditing calls and improving conversion rates
Familiar with CRM systems, lead routing, and attribution tracking
Able to connect marketing performance with sales performance

This individual must understand that premium services are sold through trust, professionalism, communication, and confidence — not price alone.

Responsibilities

Manage and lead inbound sales team performance
Monitor and improve booking conversion rates
Review recorded calls and coach sales representatives
Develop scripts and objection-handling systems
Ensure all leads are properly entered and tracked within CRM
Identify lead leakage and missed revenue opportunities
Hold both the sales team and marketing systems accountable
Monitor speed-to-lead and response-time metrics
Analyze Google lead quality and reporting accuracy
Improve close rates while maintaining premium brand standards
Build KPI scorecards and sales accountability systems
Assist in recruiting, onboarding, and training sales staff
Personally handle high-value or escalated inbound opportunities when necessary

Required Experience: Candidates MUST have experience in the following:

7+ years of experience managing inbound sales teams, call center sales environments, or high-ticket phone sales operations required. Candidates with strong experience IMPROVING conversion metrics, CRM accountability, and inbound lead performance will be strongly preferred

Inbound sales call center management
High-ticket inbound phone sales
Home services sales management
Revenue operations management
Appointment-based inbound sales environments
Lead conversion management
CRM pipeline accountability

Preferred industries include:

Moving & storage
HVAC / home services
Restoration
Luxury remodeling
Mortgage or finance call centers
High-ticket inbound sales
Legal intake sales
Med spa / cosmetic consultation sales

REQUIRED METRICS EXPERIENCE

Candidates must have direct experience managing and improving metrics such as:

Booking conversion %
Estimate-to-close %
Revenue per lead
Cost per booked job
Speed-to-lead
Missed call %
Call answer %
Sales per representative
Lead-to-estimate %
CRM compliance %
Lead attribution accuracy
Cancellation %
Repeat & referral conversion
Call scoring and QA systems
Pipeline leakage analysis

**Applicants who cannot confidently discuss how they have improved sales metrics in prior roles will not be considered.**

What Success Looks Like In This Role

Increased booking conversion rates
Improved sales team accountability
Reduced missed opportunities
Better lead tracking between Google and CRM
Stronger objection handling from sales staff
Improved average job value
Better reporting and operational visibility
Higher overall revenue performance

Compensation & Benefits

Base Salary: $100,000
Monthly KPI & Performance Bonuses
Annual Revenue Growth Bonus
Total potential earnings up to $200,000
Medical Benefits Available
Paid Time Off
Long-term advancement opportunity

This role has the potential to evolve into a senior executive leadership position for the right candidate. All candiates must be able to pass a criminal background check and random drug screens for this role.

Pay: $100,000.00 - $175,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off

Application Question(s):

Describe the largest inbound sales environment you have personally managed.

Please include:

Approximate monthly lead volume
Team size
Industry
Average sale value
Whether leads were inbound phone calls, web forms, or both
What CRM systems and call tracking systems were used

What sales KPIs and conversion metrics did you personally monitor and hold your team accountable to on a weekly basis?

Please explain:

Which metrics mattered most
What “healthy” numbers looked like
How you improved underperforming metrics
How often you reviewed performance with staff

Our company spends over $150,000/month on Google advertising and generates inbound estimate requests daily.

How would you identify whether a booking problem is caused by:

weak sales performance,
poor lead quality,
poor follow-up,
CRM breakdowns,
or
marketing issues?

Walk us through your thought process.

Describe a time you significantly improved a sales team’s conversion rate or revenue performance.

Please include:

The problem
The metrics before improvement
What changes you implemented
The final measurable outcome

Explain how you would audit a sales representative who claims:

“The leads are bad.”

What reports, data points, recordings, or behaviors would you review before agreeing or disagreeing?

In your opinion, what is the difference between an inbound sales professional from an average call center representative?
Do you understand this is a daily in office position with NO remote work being offered?
Candidates must ne able to pass a criminal background check and drug screen for this role

Ability to Commute: