Customer Service Representative/Dispatcher

M.E. Flow Inc • Lorton, VA, US • 3w ago

Description

Customer Service Representative/ Dispatcher

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part of Something BIGGER!

M.E. Flow is looking for a dynamic-Customer Service Representative/Dispatcher to join a thriving business that believes in work life balance and cares about YOU!

In this role, you will be responsible for:

Answer incoming customer requests and inquiries in a professional & friendly manner
Act as a liaison between customers, technicians, salespersons & management
Schedule service and routine maintenance appointments
Maintain & update customer records based on interactions
Process invoice payments
Provide information about products and services
Troubleshoot and resolve customer issues and concerns
Develop & maintain a knowledge base of the evolving products & services that benefit our customers
Participate in in-house training on products & services needed by our customers& office software required to fulfill this position
Additional duties as assigned.

Required Qualifications:

Monday - Friday 9a - 6p and Saturday - Sunday 8a - 5p (rotating weekends)
Minimum of 1-year administrative or customer service experience in an office setting is required
Knowledge in Microsoft Office is a required
Service Titan is a plus
Ability to easily cultivate strong rapport with customers and co-workers
Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
Work well independently & with integrity in a structured yet relaxed environment
Enjoy patiently, empathetically helping others
Excellent written and verbal communication skills

The physical requirements of this job include:

Perform work while sitting and/or standing at an individual work station or office
Communicate verbally via phone or other communication device.
Ability to stand, walk and sit; talk or hear, both in person and by telephone
Use hands to type, handle or feel objects or controls; reach with hands and arms.
Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans. Come be a part of the team our customers call the finest in the industry.

Reliable, Year-Round Work
Weekly Paychecks
Paid Time Off and Paid Holidays
Comprehensive Medical, Dental and Vision Benefits
Health savings accounting
Flexible spending account
Employee discounts
Company paid short term life insurance
Life insurance

This is a Non-Exempt position.

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.