Residential Service Plumber

Sila Services • Full-time • Frederick, MD • 2w ago

TriState Home Services - Plumber

At TriState Home Services, we know that long-term relationships aren’t built overnight, which is why the cornerstones of our business are quality and integrity. As recognized leaders for all things HVAC, Plumbing, and Electrical throughout Frederick County and the surrounding area, our customers have come to rely on us for expert, local service.

Our focus on quality and expert service has led to explosive growth, so we are seeking experienced Plumber to join our team.

In exchange for your commitment, we provide:

- Affordable, quality health, dental & vision insurance

- Health Savings Account w/ Company Contribution

- Uniforms, tablet, and company vehicle.

- Paid vacation, sick and personal days

- Tool and boot allowance

- Parental leave

- 401(k) plan w/ company match

- Short term disability, long term disability, and company paid life insurance

- Yearly performance reviews

- Company on site, off-site and on-the-job training and support.

Responsibilities:

Complete plumbing upgrades, repairs and water treatment installations; be efficient and accurate.
Know how to establish customer rapport to ensure highest levels of satisfaction.
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Lead customers to informed and confident buying decisions.
Maintain effective communication skills with co-workers and management.
Support the team in maintaining a safe, clean and organized job site.
Follow company policies and procedures and accurately complete all paperwork and assignments in a timely manner.
Keep company trucks clean, organized and maintain proper assigned inventory levels.
Participate actively in all company provided training and on-the-job training to master your trade.

Residential Service Plumber Success Metrics:

Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Response Time: Respond to service requests within TriState's defined time frame. Timely response ensures customer comfort and builds trust.
Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Service Agreement Enrollment: Successfully enroll customers in TriState's service agreements, promoting long-term customer relationships and recurring revenue.
Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
Technical Excellence: Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional duties as assigned

$27 - $38 an hour

Competitive compensation including a lucrative hourly wage, commission, and bonuses.

Join our team and become an integral part of TriState's commitment to exceptional Plumbing services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!