Operations Manager

Hiller Plumbing, Heating, Cooling & Electrical • Full-time • Goodlettsville, TN • 1w ago

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

-Our Family Owned & Care Culture

-OUR VALUES

-Healthy Work/Life Balance

-Established Career Paths

-Advancement Opportunities

-Year-round work – NO LAYOFFS

-401k Plan w/ Company Match

-Employee Referral Program

-Regular Performance Reviews

-Paid Training in our state-of-the-art facility

Benefits

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts – Family care

To assist in achievement of the company’s strategic objectives and annual goals. To manage and guide field staff for the overall success and of the trade(s)/branch office. Maintain a strong customer focus reflective of Hiller’s values while driving employee engagement, and customer satisfaction through high quality service. To implement Hiller policies and procedures, ensure safe and efficient delivery of services, and continued improvement through training.

Job Responsibilities:

Ensure each team member completes job performance standards to appropriate codes and customer satisfaction.

Supervise Service personnel to include performance evaluations, training needs, and work assignments to ensure effective operations.

Direct oversight of dispatching, ordering, warehousing, truck inventory and maintenance, and tool inventory and maintenance.

Oversee the building and completion of installation job packets to include:

Ensure complete and accurate forms in job folders.

Order accurate materials to complete each installation.

Approve assignment of installation crews to each installation job.

Oversee the coordination of materials procurement with approved vendors for maximum efficiency and cost.

Manage inventory to include:

Oversee and track of all unused materials:

Return or reuse unused materials.

Oversee truck inventory, warehouse material and product stock.

File permits for installations requiring local permits to commence job.

Maintain departmental budget expectations to include job costing analysis of completed jobs.

Assist Project Managers in the evaluation of appropriate products and pricing for clients.

Conduct job pre]inspections for ease of installation, materials cost control and safety of install team.

Complete weekly truck inspections and audits of paperwork.

Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.

Support install technicians on troubleshooting issues as needed.

Accountable for team performance and progress toward company goals.

Responsible for the interview and selection process of team leads, technicians and apprentice candidates.

Manage operational metrics including average invoice total, callback ratios and labor margins.

Train, coach and mentor team leads, technicians and apprentices.

Investigate any reported safety issues.

Resolve any issues involving missing and/or damaged tools and any vehicle malfunction.

Evaluate work load and schedules to maximize production.

Ensure service performed is completed on time and to the customer’s satisfaction.

Perform on-site job inspections.

Provide feedback, coaching, and ongoing technical and communication training to all subordinates to increase performance.

Participate in all company sponsored training classes.

Manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Communicate with other departments to ensure the proper transfer of all service work business data.

Maintain a courteous demeanor with customers and associates at all times.

Maintain a professional image at all times by wearing company approved uniform.

Abide by all standards of performance and ethics.

Participate in company sponsored training classes.

Follow all safety policies and procedures.

Communicate the benefits of Club Memberships.

Manage operational metrics including average invoice total, callback ratios and labor margins.

Perform other duties as assigned.

Knowledge, Skills and Abilities:

Have a minimum of 3-5 years of supervisory experience in residential service and installation operation.

High School Diploma or GED

EPA certification as applicable

NATE certification preferred

Associate’s Degree in related field preferred.

Minimum Five years experience preferred, but not required, of verifiable managerial, technical, or sales experience in residential service operation.

Knowledge of industry service requirements for residential and light commercial.

Proven, consistent track record of meeting and exceeding objectives.

Possess good analytical skills, and must be highly organized with good attention to detail and follow through.

Knowledge of local codes and permitting requirements.

Function in a team environment and possess a willingness to effectively lead a team in a way that produces positive outcome through recruitment, motivation, and training of staff.

Excellent verbal and written communication skills as well as excellent interpersonal skills.

Excellent customer service skills with the desire to exceed customer expectations.

Must have computer experience with Microsoft Office, Excel, PowerPoint, and Outlook.

Valid driver’s license and approved to drive by Company’s insurance carrier.

Working Conditions:

Work in indoor/outdoor elements with extreme variation in temperatures.

Climbing, heavy lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching.

Physical Requirements:

Ability to work in tight spaces such as attics and/or crawlspaces.

Ability to lift 50 pounds, to push, pull, carry or maneuver heavier items.

Occasionally work from heights 15 feet or higher above ground.

Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.

Willing to work hours outside of normal work schedule, if needed.

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry!

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