Master Plumber

First String Plumbing, Heating & Cooling • Full-time • Greenwich, Connecticut, United States • $95,000 - $175,000 / year • 1m ago

To complete the application, fill out this form:
https://careers.hirebus.com/jobs/b38ee0d9-9072-41f3-ad23-ce6e103670b4

P1 Master Plumber - Division Lead

First String Plumbing, Heating & Cooling is hiring a P1 Master Plumber - Division Lead in Greenwich, CT, with a base salary of $95,000 to $175,000, plus an uncapped quarterly bonus tied to net profit margins, profit sharing, and a vesting equity schedule. This is a founding leadership role where you start in the field setting standards, then move into full managerial leadership once the division reaches five service technicians. You won't just build this division — you'll own a piece of its upside.

Who You Are

You hold a CT P-1 Master Plumber license (or hold a P-2 and are actively working toward your P-1)
You have experience running or helping lead a residential service department — install, maintenance, and service — not just working in one
You know ServiceTitan or comparable field service management (FSM) software and how to use it to run a tight operation
You are a builder who would rather create something from scratch than inherit someone else's machine
You take pride in running a tight operation where margins, quality, and culture all hold together
You lead without ego, and the techs who have worked for you would line up to work for you again
You believe accountability is a gift you give your team, not a stick you swing at them
You love the moment when a system you designed starts running without you in the room
You bring 5+ years of residential service experience and a valid driver's license with a clean driving record

Who We Are

A family-owned plumbing, heating, and cooling company serving homeowners across Connecticut and New York
Built on four decades of hands-on, master-level experience, paired with modern equipment and straightforward pricing
Historically new-construction and project-based, now launching a disciplined residential service division designed to scale
Not private equity. Not a strategic rollup. Most sophisticated shops in our market are PE-owned, where techs are just a number and KPIs are the only thing that matters. Here, you get autonomy, a seat at the table, and a share of the upside you help create
A people-first, community-service-obsessed shop that does right by neighbors and crew, every time

What You Will Do Each Day

Run service, maintenance, and installation calls while setting the operational standard
Recruit, hire, and coach a high-performing team of residential service plumbers
Build pricing structure, SOPs, and weekly KPI reporting from the ground up — leveraging ServiceTitan to do it
Conduct ride-alongs, quality checks, and callback reduction work
Coordinate scheduling with office staff and own the customer experience
Sit in on executive strategy discussions and represent the brand in the field
Handle physical demands including lifting up to 50 lbs and working in attics or crawlspaces

Why You'll Love Working Here

Base salary $95,000 to $175,000 with an uncapped quarterly bonus tied to division net profit margin
Profit sharing and a vesting equity schedule — as the division grows, so does your stake in it
Full-time, onsite role based in Greenwich, CT, with no nights, weekends, or holidays
Company truck, fuel card, health insurance, dental insurance, paid time off
401(k) retirement plan and on-the-job training
Full P&L authority over pricing, hiring, discipline, and SOP development
Defined path to GM or COO consideration once revenue and margin milestones are hit

Next Steps: Apply today. Fill out this form to start: https://careers.hirebus.com/jobs/b38ee0d9-9072-41f3-ad23-ce6e103670b4

Pay: $95,000.00 - $175,000.00 per year

Benefits:

401(k)
Company truck
Dental insurance
Fuel card
Health insurance
Paid time off
Retirement plan

Work Location: On the road

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