ckSmithSuperior is seeking an experienced HVAC Service Manager who leads with integrity, communicates with professionalism, and delivers an exceptional customer experience. The ideal candidate is a strong leader who can motivate teams, solve problems efficiently, and ensure every customer interaction reflects our commitment to quality.
Key Responsibilities
- Manage a team of 15+ Service Technicians, 1 Dispatcher, and 4 Service Administrators
- Monitor technician performance and provide ongoing coaching and constructive feedback
- Conduct monthly Lead Technician and Service Team meetings
- Perform ride-alongs and job site visits to ensure quality and efficiency
- Prepare and deliver annual performance reviews
- Handle customer escalations with professionalism and urgency
- Maintain a safe working environment, enforce PPE usage, and ensure timely accident reporting
- Collaborate with the dispatcher to optimize scheduling and maximize efficiency
- Lead by example with a consistently professional and positive demeanor
- Ensure all service tools and vehicles are properly maintained
- Recommend tools, equipment, or process improvements to increase efficiency and reduce costs
- Provide hands-on support during peak demand, including assisting with service calls as needed
- Serve as a 24/7 technical resource for the team
- The Service Manager reports to the Operations Manager
Qualifications & Skills
- Minimum 3+ years of management experience required
- 7+ years of HVAC technical experience required
- Valid driver’s license with a strong driving record
- MA/CT/RI Oil Burner, Pipefitter, or Plumbing License (or equivalent) required
- Strong leadership, organizational, and problem-solving skills
- Excellent written and verbal communication abilities
- Proven ability to prioritize tasks and maximize team performance
- Customer-focused mindset with the ability to thrive in a fast-paced environment
- Punctual, flexible, motivated, and detail-oriented
- Computer savvy
What we offer:
- Competitive pay, starting at $90k and based on experience
- Sign-on- bonus
- Other bonus opportunities
- Medical, Dental, Vision, Aflac, LTD and Life insurance
- 401(k) and annual 401(k) profit share
- PTO (vacation, sick, floater day)
- Annual Boot Allowance
- Company vehicle
- Company cell phone
- Employee discount
As part of the hiring process we administer assessment testing and perform a background check.
Pay: From $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- HVAC: 7 years (Required)
- Management: 3 years (Required)
License/Certification:
- MA/CT/RI Oil Burner, Pipefitter, Plumbing Lic or equivalent (Required)
Ability to Commute:
- Worcester, MA 01605 (Required)
Work Location: In person
