Maintenance Technician

Core 3 • Full-time • Springfield, Illinois, United States • $22 - $26 / hour • 1m ago

Maintenance Technician

Job Summary

Core 3 is seeking an experienced and customer-focused Maintenance Technician to support the day-to-day maintenance operations of our managed properties. Our mission is to simplify the real estate experience by delivering comprehensive property management and maintenance solutions. This role plays a key part in ensuring our properties are safe, well-maintained, and operating efficiently while providing exceptional service to residents and property owners.

This position is not a groundskeeping, porter, or janitorial role. The ideal candidate will have hands-on residential maintenance experience and the ability to independently diagnose, troubleshoot, and complete repairs in occupied homes and apartment communities.

At our companies, we are guided by our Core Values:

Lead by Example
Be Consistent
Hungry
Better Together
Client Focused
Have Fun

The ideal candidate will embody these values and uphold the principles that make our companies exceptional places to work.

Responsibilities

Complete assigned maintenance work orders generated from resident requests.
Diagnose, troubleshoot, and repair maintenance issues in occupied homes and apartment communities.
Perform residential plumbing repairs including toilets, flappers, fill valves, faucets, garbage disposals, drain clogs, and shut-off valves.
Troubleshoot and repair basic electrical issues including outlets, switches, GFCIs, breakers, light fixtures, and ceiling fans.
Complete drywall, painting, carpentry, hardware, lock, and door repairs.
Perform appliance troubleshooting and repairs.
Conduct preventative maintenance inspections and identify potential issues before they become larger problems.
Ensure all make-ready repairs and services are completed on schedule.
Communicate professionally and respectfully with residents regarding maintenance concerns and work order status.
Schedule appointments with residents as needed and provide updates throughout the repair process.
Follow up with residents to ensure maintenance concerns have been resolved satisfactorily.
Accurately document completed work orders, notes, and materials used electronically via phone.
Maintain company vehicle, tools, and equipment in a clean and professional manner.
Follow all company safety procedures, maintenance policies, and Fair Housing requirements.
Participate in an after-hours on-call rotation.
Respond to emergency maintenance situations as needed.

Required Qualifications

Minimum of 2 years of hands-on residential maintenance experience.
Ability to independently diagnose and troubleshoot common residential maintenance issues.
Experience performing plumbing, electrical, appliance, drywall, painting, and general maintenance repairs.
Experience working inside occupied homes, apartments, or residential properties.
Strong customer service and communication skills.
Ability to interact professionally with residents, vendors, coworkers, and property owners.
Understanding of the importance of Fair Housing compliance and treating all residents consistently and respectfully.
Ability to use smartphones, tablets, and mobile maintenance software.
Valid driver's license and acceptable driving record.
Ability to lift, carry, push, and pull up to 50 pounds and perform physical work throughout the day.

Preferred Qualifications

Property management maintenance experience.
HVAC certification or HVAC service experience.
Appliance repair experience.
Trade school education or technical certifications.

What Success Looks Like

Repairs are completed correctly the first time.
Residents receive professional, respectful service.
Work orders are completed accurately and on time.
Maintenance issues are diagnosed efficiently and resolved with minimal supervision.
Company standards, safety procedures, and Fair Housing requirements are consistently followed.