HVAC Assistant Service Manager - Stafford, TX

Conditioned Air Mechanical • Full-time • Stafford, Texas, United States • $85,000 - $105,000 / year • 4w ago

We are seeking an Experienced HVAC Service Manager to join our team!

You will be responsible for providing sales and operations support for the HVAC service department. The position is open to experienced HVAC service professionals and experienced administrative professionals with technical capability. Compensation would be commensurate with experience and capabilities.

PLEASE READ THE FOLLOWING ***MUST HAVES*** THOROGHLY AND IN ITS ENTIRETY AS WE WILL NOT BE ACCEPTING CANDIDATES THAT DO NOT MEET THIS CRITERIA:

Candidate MUST have prior HVAC Service Technician experience (Senior Level) and have a thorough understanding of the HVAC Trade. We are ONLY considering candidates with several years of DEMONSTRATED experience --- this means service helper, apprentice / helper level or (newer) HVAC Service Technician candidates WILL NOT be considered for this position.
Candidate will be tested (via written exam) to understand and validate their HVAC industry knowledge.
Candidate must possess their own tools.
Candidate must possess Universal EPA
Candidate must possess TDLR card

In addition to the above, please be mindful of the following:

Candidate MUST pass a thorough criminal, driving (history) and previous employment background check. No exceptions.
Candidate MUST be able to produce original identification documents ex. Driver's License, SSC, Birth Certificate etc.
Candidate absolutely MUST BE available Mon-Fri between the hours of 7:30am - 5:30pm. We must be able to depend on this individual day in / day out.

Responsibilities:

Providing superior support to our field technicians and our long-standing customer base
Understanding IF there's an opportunity for a sale rather than FORCING a sale
Work invoicing and any discrepancies therein
Perform warranty work by deadline
Must be familiar with HVAC parts and how to quickly I.D. them (you will need to order them through various means, methods and tools
Troubleshoot and resolve product issues and concerns
Experience with Service Titan or similar scheduling system
Document and update customer records within Service Titan based on interaction or any work performed
Must have exceptional HVAC Service tech experience
Develop and maintain technician training strategy and work instruction

Qualifications:

Must be an exceptional communicator, coach and mentor
Friendly and outgoing demeanor
High level of patience - be the voice of reason and clarity under pressure
Understand how to prioritize and relay to Service Technicians
Deep understanding and in-depth knowledge of the HVAC industry
Previous experience in customer service, sales, or other related fields
Ability to prioritize, multitask and move with a sense of urgency
Be effective strategic leader
Positive and professional demeanor
Excellent written and verbal communication skills

Conditioned Air Mechanical is a full-service HVAC mechanical contractor designing and installing HVAC systems for new construction and service/replacement in the commercial and large residential home and high-rise building sectors.

We offer year-round work, ethical sales practices, opportunities for technical and personal growth, and fair treatment for our employees. If you are a hardworking, honest, and service oriented individual, we invite you to apply to our organization.

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits: