HVAC Service Technician

Sila Services • Full-time • Palmyra, PA • 6d ago

ECS Comfort, a Sila Services Company

HVAC Service Technician

At ECS Comfort, we're not just in the business of HVAC - we're in the business of comfort, reliability, and peace of mind. Nestled in the heart of Palmyra, PA, our company is built on a foundation of integrity, excellence, and unwavering dedication to our customers.

Every member of our team plays a vital role in bringing comfort to homes and businesses across our community. From sweltering summers to chilly winters, we're here to ensure that our customers have the comfort they need to thrive, no matter the weather.

But more than that, we're here to make a difference. We understand the importance of a comfortable home and workplace, and we take pride in knowing that our work directly impacts the lives of those we serve. Whether it's a routine maintenance visit or a complex repair, we approach every job with care, precision, and a commitment to exceeding expectations.

Our commitment to top-notch customer service has opened the need for a Service Technician to join our team.

Come grow with us!

In exchange for your skillset and commitment, we offer:

- Top Pay! (up to $35/hr. plus revenue incentives!)

- 401(k) with Company Match

- Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Special deals/Discounts on a variety of services and entertainment

- Yearly Performance Reviews

The best time to find a GREAT job is when you already have a GOOD job!

As a Residential HVAC Service Technician at ECS Comfort, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes.

Key Performance Indicators (KPIs) for Residential HVAC Service Technician:

Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Response Time: Respond to service requests within ECS Comfort's defined time frame. Timely response ensures customer comfort and builds trust.
Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Service Agreement Enrollment: Successfully enroll customers in ECS Comfort’s service agreements, promoting long-term customer relationships and recurring revenue.
Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional Duties as Assigned