Dispatcher

Sila Services • Full-time • Portland, CT • 3d ago

Opening from Absolute/HVAC Install Apprentice - Portland, CT

Come join one of the fastest growing home services companies in the US!

Residential HVAC Install Apprentice

At Absolute Air Services (a Sila Services Company), we are a Lennox Premier Dealer, Mitsubishi Diamond Contractor, and an Accredited Bosch Contractor. As recognized leaders for all things HVAC for Hartford County, Middlesex County, and New London County, we've grown by providing a best-in-class workplace for our employees to grow within. Our focus on quality and world class customer service has led to explosive growth, so we are seeking a Dispatcher to join our team.

Are you looking for stability, growth and development opportunities, and a compensation package that rewards you for your hard work and success? Come join the Absolute Air Services team and realize what it is like to be a part of a company that also works for YOU!

In exchange for your skillset and commitment, we offer:

- 401(k) with Company Match

- High-quality, Affordable Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Tuition reimbursement

- Special deals/Discounts on a variety of services and entertainment

- Safety shoe reimbursement

- Family & friends discounts on services

- Yearly Performance Reviews

$26 - $30 an hour

Dispatcher

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?

Then we want to talk to you.

The Dispatcher will work in the Norwalk, CT office with the other Dispatchers and Customer Service Reps. The Dispatcher will handle the day-to-day interactions with the customers and will be a valued player in support of the company’s growth.

The Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Responsibilities include the following:

Daily scheduling of field service technicians

Direct interaction with customers in need of service

Answer in-bound calls

Make outbound calls to schedule service and solicit customers for future business

Dispatch technicians to jobs

Helping team members with side tasks

Maintain customer database

Provide BEST IN CLASS customer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.

Candidates must also have the following:

1 - 5 years of customer service experience