HVAC Service Technician

Dead River Company • Full-time • Northampton, Massachusetts, United States • 2w ago

Join Our Team - Find Your Future!

$24 - $36 depending on experience

Position Summary:

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property, respecting customer confidentiality and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions:

Installs, trouble-shoots and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations and Dead River Company policies.
Performs efficiency tests, tune-ups, and contract service inspections.
Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe and courteous service.
Promotes Dead River company products and services. Advises customers on best options for specific needs.
Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition.
Immediately records and reports parts and labor for service calls in accordance with company procedures. Maintains and tracks parts inventories in service vehicle.
Participates in night and weekend on-call schedule as necessary.
Reports all accidents, spills, and liability claims.
Performs propane Gas-check inspections according to applicable codes and company policy without supervision. (Propane technicians)

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

Health Insurance – Premiums as low as $6.41 for full-time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term disability
401(k) plan with company match
Paid time off and 10 paid holidays
Tuition Reimbursement for employees and Scholarships and grant for employee’s children
Discounts on our products and services
Work uniform and, boot and prescriptions safety glasses allowance
Paid Training at our State-of-the-art institute
Opportunity for growth!

Education:

A high school diploma or equivalent is required. Technical school training is preferred.

Experience:

Apprentice – Will have successfully completed oil burner training course or CETP program. Journeyman – Will have at least one year of relevant oil and/or propane service experience. Master – Will have two or more years of relevant oil and/or propane service experience

Certification, Licensing, and Testing:

Apprentice, Journeyman or Master designation licensing is necessary in states where required.
Applicable propane CETP certification is required for propane technicians.
All technicians must be able to pass a pre-employment physical.
All technicians must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards.

At Dead River Company, being part of our team means being part of something truly special. For over 110 years, we’ve been good people helping neighbors do energy right. We care deeply—every person here makes a difference. We take pride in doing work that matters for our customers, our communities, and each other. That’s why we invest in and support every employee with opportunities to grow and thrive. Come build your future with us.