Plumbing Supervisor

All American Heating, Air Conditioning, and Plumbing Inc. • Full-time • Raleigh, North Carolina, United States • $100,000 / year • 2d ago

RNC / Retail Plumbing Manager

Job Title: Residential New Construction / Retail Plumbing Manager

The Residential New Construction / Retail Plumbing Manager is responsible for overseeing and growing both the residential new construction plumbing division and the retail (service & replacement) plumbing department. This role combines leadership, project management, job costing, quality control, and sales performance to ensure profitable operations, code compliance, and high-quality workmanship.

The ideal candidate is a knowledgeable, hands-on leader who understands residential plumbing systems, builder requirements, and retail service operations.

Key Responsibilities

Operations & Leadership

Manage daily operations for residential new construction and retail plumbing departments
Lead, coach, and hold plumbers, apprentices, supervisors, and subcontractors accountable
Ensure all work meets company standards, builder expectations, and code requirements
Enforce safety policies, quality control procedures, and best practices

New Construction Management

Full understanding of NC plumbing code and inspection requirements
Coordinate with builders, superintendents, inspectors, vendors, and subcontractors
Understand and meet builder-specific requirements and timelines
Oversee scheduling of rough-ins, top-outs, trims, and final inspections
Review blueprints and scopes of work
Calculate materials accurately and manage material ordering
Manage change orders, job costing, and production efficiency

Retail / Service Plumbing Management

Oversee residential service and replacement plumbing operations
Ensure proper diagnostics, options presentation, and closing techniques
Monitor KPIs including average ticket, close rates, callbacks, and customer satisfaction
Maintain quality control on service work and installations

Financial & Performance Management

Strong understanding of job costing and profitability
Review labor efficiency, material usage, and job margins
Assist with pricing, estimates, and departmental budgeting
Identify opportunities to improve margins and operational efficiency

Quality Control & Compliance

Ensure subcontractors perform all work to company standards, specifications, and quality expectations
Inspect subcontractor and in-house work for accuracy, cleanliness, and code compliance
Address deficiencies promptly and enforce corrective actions when needed

Customer & Builder Relations

Maintain professional communication with homeowners and builders
Resolve escalated customer or builder issues promptly
Protect company reputation through quality workmanship and follow-through

Qualifications

5+ years of residential plumbing experience (new construction and/or retail service)
Strong knowledge of NC plumbing code
Proven experience with job costing, material calculation, quality control, and subcontractor oversight
Solid understanding of residential builder requirements and construction timelines
Previous leadership or management experience preferred
Strong organizational, communication, and problem-solving skills
Valid driver’s license and clean driving record

Compensation & Benefits