Customer Service Representative

Carolina Climate Control • Full-time • Greenville, South Carolina, United States • $18 - $23 / hour • 1m ago

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. The ideal candidate will possess strong communication skills and a passion for helping others.

Duties

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information regarding products and services to assist customers effectively.
Conduct outbound calls to follow up on customer inquiries or provide additional support.
Maintain detailed records of customer interactions and transactions in the system.
Collaborate with team members to improve service delivery and customer satisfaction.
Identify opportunities for upselling or cross-selling products based on customer needs.

Skills

Strong client services skills with a focus on delivering exceptional customer experiences.
Excellent phone etiquette to communicate effectively with customers.
Proven experience in customer service roles, demonstrating a commitment to helping clients.
abilities are a plus, enhancing communication with diverse clientele.
Strong command of English, both written and verbal; additional languages are advantageous.
Ability to type efficiently while engaging in conversations with customers.
Experience in outbound calling is preferred to enhance proactive customer engagement.
Solid understanding of customer support processes and sales techniques.
Service Titan Experience is a plus.

Join us as we strive to provide outstanding service and build lasting relationships with our customers!

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits: