Residential Permit Coordinator

Heritage Home Service • Full-time • Auburn, NH, US • 2w ago

Overview

Join the Heritage Home Service team as the Permit Coordinator at our Auburn, NH location

Join the Heritage Home Service team as a Permit Coordinator at our Auburn, NH location.

In this role, you'll support our residential HVAC, plumbing, and electrical teams by securing permits, coordinating inspections, ensuring compliance with local regulations, and keeping customers informed throughout the permitting process. Your work will help projects move forward efficiently while delivering an exceptional customer experience.

Schedule:

This is an in-office position based in Auburn, NH. Our preferred schedule is four 10-hour days (4x10s); however, we recognize that scheduling needs vary, and alternative schedules may be considered during the interview process.

What You'll Do:

Permit Acquisition

Research and identify permit requirements for residential service and installation projects based on local codes and municipal regulations
Prepare and submit permit applications, ensuring all required documentation is complete, accurate, and submitted on time
Track permit applications, follow up with municipalities, and resolve questions or issues as they arise
Maintain current knowledge of permitting requirements across the communities we serve

Compliance Management

Partner with trade managers, technicians, installers, and customers to address permitting and compliance-related issues
Stay up to date on local building codes, permit requirements, and regulatory changes impacting residential home service projects
Support process improvements that strengthen compliance and operational efficiency

Documentation & Recordkeeping

Maintain accurate and organized records of permit applications, approvals, inspections, and related correspondence
Generate reports to track permit status and provide updates to internal stakeholders
Prepare and organize documentation needed for inspections and ensure all required paperwork is readily available

Communication & Collaboration

Serve as the primary point of contact for municipalities, permitting offices, and inspectors
Coordinate inspection schedules and site visits with customers and internal teams
Communicate permit requirements, timelines, and status updates to ensure projects remain on track
Collaborate across departments to support a seamless customer experience from permit application through project completion

Customer Service

Serve as a key point of contact for customers regarding permit-related questions and updates
Proactively communicate permit status, inspection schedules, expected timelines, and potential delays
Act as a liaison between customers and permitting authorities while ensuring all work remains compliant with local regulations
Resolve customer concerns professionally and collaboratively to deliver an exceptional experience

What You'll Bring:

Experience in permit coordination, project administration, residential construction, home services, or a related field
Knowledge of residential building codes, permitting requirements, and municipal approval processes
Strong organizational skills and attention to detail, with the ability to manage multiple permits and project timelines simultaneously
Excellent communication and interpersonal skills, with the ability to work effectively with customers, municipalities, inspectors, technicians, and internal teams
Proficiency with Microsoft Office and the ability to learn new systems and software
Experience supporting HVAC, plumbing, electrical, roofing, remodeling, or other residential home improvement projects is a plus

What We Offer:

Up to 4% 401(k) Match
Health, Dental, and Vision Insurance
Short-Term Disability, Long-Term Disability, and Life Insurance
120 Hours of PTO Annually (available after 90 days)
48 Hours of Holiday Time Annually
20% Family Discount on Services
Referral Bonus Programs

If you're organized, detail-oriented, and enjoy working with customers, municipalities, and internal teams to keep projects moving forward, we'd love to hear from you. Apply today and help us deliver exceptional service while living our core values: Always Pursue Better, Treat People Right, and Do Things Well.

Heritage Home Service is an Equal Opportunity Employer committed to providing a workplace free from discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.