HVAC Service Dispatcher

W.B. Guimarin • Full-time • Columbia, South Carolina, United States • $55,000 - $60,000 / year • 2w ago

HVAC Service Dispatcher

Are you the person who can keep technicians moving, customers informed, and a busy service department organized?

We are looking for a Service Dispatcher who enjoys solving problems, coordinating people, and keeping things on track.

What You'll Do

Coordinate the Day

Receive, prioritize, and schedule service calls.
Coordinate after-hours/on-call assignments.
Keep service-call information accurate and up to date in Jonas Software.

Support Our Technicians

Make sure technicians have the correct job information before heading to a call.
Help technicians locate parts, information, and solutions when needed.
Provide accurate job and PO numbers for proper billing, payroll, and documentation.

Handle Parts, Quotes & Purchase Orders

Source parts and prepare accurate service and repair quotes.
Create and maintain purchase orders in Jonas.
Provide technicians with PO numbers and parts information.

Take Care of Our Customers

Answer incoming service calls professionally.
Keep customers informed about scheduling and the progress of their jobs.

Be Part of the Team

Communicate closely with technicians, management, vendors, and customers.
Provide backup support to other department administrative positions.
Assist the Branch Operations Manager as needed.
Look for ways to improve processes and make the service department more efficient.

What We're Looking For

You may be a great fit if you:

Are highly organized and naturally keep track of details.
Can manage multiple priorities without losing sight of what's most important.
Are comfortable making decisions and adjusting plans when circumstances change.
Communicate clearly and professionally.
Enjoy solving problems and finding answers.
Take ownership and follow through until something is completed.
Are comfortable working with field technicians and customers.
Have strong computer and data-entry skills.
Work well as part of a team but don't need someone constantly telling you what to do next.
Can remain calm and professional when the phone is ringing, technicians need answers, and schedules suddenly change.

Experience with Jonas Software is a plus.

Previous experience in dispatching, service coordination, HVAC, plumbing, mechanical contracting, construction, facilities maintenance, or another field-service environment is preferred.

Most importantly, you understand that good dispatching is about both people and details—taking care of the customer while giving technicians/team the support they need to succeed.

“Equal Employment Opportunity Employer – minority/female/veteran/disabled”. We are a Drug-Free Workplace.