Plumbing Service Technician

Sila Services • Full-time • Northfield, OH • 1d ago

Plumbing Service Technician| Northfield, OH

Jackson Comfort

Keep Homes Comfortable. Build a Career You'll Be Proud Of.

At Jackson Comfort, we're more than just an HVAC company—we're a team that takes pride in doing things the right way. Our technicians are trusted advisors to our customers, solving problems with honesty, professionalism, and exceptional service.

We're looking for an experienced Residential HVAC Service Technician who enjoys troubleshooting, takes pride in quality workmanship, and wants to be part of a company that values its people as much as its customers.

If you're tired of working somewhere you're just a number, we'd love to meet you

Job Description

We are looking for an experienced plumber who can diagnose problems, make quality repairs, communicate with customers, and take pride in doing the job right.

Job Duties for Our Next Plumber

Diagnose, repair, and maintain residential plumbing systems

Perform plumbing service, repairs, replacements, and installations

Work on water heaters, fixtures, faucets, toilets, piping, drains, and other plumbing systems

Identify the cause of plumbing issues and recommend the best solution

Present repair and replacement options clearly to customers

Complete estimates, invoices, and job documentation accurately

Maintain a clean and organized work area, vehicle, and tools

Follow all safety procedures, plumbing codes, and company standards

Provide excellent customer service on every call

Skills & Experience for Our Next Plumber

3+ years of residential plumbing service experience preferred

Strong diagnostic and troubleshooting skills- can assess a system, identify issues, and determine the best path forward under pressure.

Knowledge of residential plumbing systems, repairs, and installations

Ability to communicate options and recommendations to homeowners- You make customers feel heard, valued, and taken care of on every call.

Comfortable working independently in customers' homes

Strong customer service and communication skills

Valid driver's license with an acceptable driving record

Applicable plumbing license preferred or required based on local regulations

Experience with Service Titan heavily preferred- use tablets, mobile apps, and CRM tools to complete forms, enter data, and communicate with the team.

Support your coworkers, ask for help when needed, and contribute to a culture of accountability and growth.

Physical & Environmental Requirements

You’ll work in a wide variety of settings: basements, attics, crawl spaces, mechanical rooms, outdoors, and rooftops—often in tight, dusty, hot, or cold environments.

You’ll be exposed to electrical components and live voltage, active water and gas lines, construction zones and household pets, and weather extremes (heat, cold, rain, snow)

You’ll regularly drive a company vehicle to and from job sites, use ladders and work at heights, lift and carry up to 75lbs, climb stairs, kneel, crouch, and maneuver in confined spaces, and stand and/or walk for extended periods

Hours may include late evenings, weekends, and occasional overtime depending on customer needs and seasonal demands.

What Success Looks Like for Our Next Plumber

Shows up ready to work and follows through on commitments

Takes pride in quality work and attention to detail

Communicates clearly with customers and teammates

Works safely and follows established processes

Takes ownership, solves problems, and is willing to keep learning

Benefits for Our Next Plumber

Company-provided phone/tablet

Tool and safety equipment support

Medical, dental, and vision insurance

401(k) with company match