Operations Manager

Outlet Shoppes at Laredo • Full-time • Laredo, Texas, United States • $65,000 / year • 1w ago

The Opportunity

Great Operations Don't Happen by Accident.

Horizon Group Properties develops, owns, and operates outlet shopping centers where the details matter. Behind every successful property is a team that keeps the facility safe, efficient, functional, and operating at a high standard.

We’re looking for an Operations Manager in Laredo, Texas who takes ownership and knows how to get things done right.

This is a hands-on leadership role for someone who enjoys solving problems, managing complex building systems, and holding people and processes to a high standard. You’ll oversee the day-to-day operations of the property while working closely with the General Manager and corporate team to ensure repairs, maintenance, safety, and projects are handled efficiently, accurately, and correctly.

If you’re someone who likes structure, notices the details others miss, investigates problems until you understand the root cause, and takes pride in maintaining a property at a high level, this is an opportunity to put those strengths to work.

Who We're Looking For

This job requires a high degree of specialized expertise, as well as the ability to maintain established quality standards. You must be driven, determined, and self-disciplined, with a commitment to accurate, high-quality, and timely results.

The environment is structured, with clear expectations and a faster-than-average pace. Even when things move quickly, you don't compromise quality. You communicate and build relationships based on your technical knowledge and expertise.

The work requires specialized knowledge and technical ingenuity. You should be comfortable solving problems while following established systems, procedures, and technology. You're expected to produce thorough, high-quality work, while also recognizing opportunities for improvement. New ideas are welcome, but you understand the importance of carefully analyzing and testing them before implementation.

As a leader, you ensure policies and procedures are followed and deadlines are met. You delegate effectively by giving people structured opportunities to develop their own expertise, building shared responsibility for high-quality work. Coaching, training, and developing others should be part of your leadership approach.

You are comfortable operating within established guidelines and a defined span of control. The ideal candidate builds trust, demonstrates a strong sense of urgency, consistently meets quality standards, and makes sound decisions that support company guidelines.

What You'll Do

Supervise and coordinate the daily activities of maintenance personnel, cleaning/housekeeping teams, parking staff, and third-party contractors.
Inspect the property, identify and document deficiencies, assign work, and inspect completed work for quality and compliance with standards.
Plan, schedule, and oversee preventive and corrective maintenance for HVAC, electrical, plumbing, lighting, roofing, fire/life-safety, and other building systems.
Solicit bids and review contractor proposals and pricing to verify scope, accuracy, and fair market value.
Inspect completed contractor work to ensure quality standards are met before approving payment.
Keep the General Manager informed of maintenance issues, repairs, projects, and completion status.
Train, coach, and develop new and existing Operations employees.
Schedule maintenance personnel with General Manager approval.
Manage maintenance supplies, equipment, and asset inventories while staying within established budgets.
Maintain required maintenance records, including HVAC documentation and Safety Data Sheets (SDS/MSDS).
Conduct quarterly site reviews to reinforce Horizon Corporate standards.
Promote teamwork, employee morale, accountability, and a positive working environment.
Coach employees through performance issues and complete performance evaluations with General Manager approval.
Maintain a strong safety culture and thorough knowledge of emergency procedures.
Perform other duties and projects as assigned by the General Manager or Corporate team.

What You Bring

Education

College degree preferred, or an equivalent combination of education and relevant experience.

Experience

Previous experience in facilities, building, or maintenance operations.
Previous management experience preferred.
Two or more years of operations management experience preferred.

Technical & Leadership Skills

Strong mechanical and construction knowledge.
Working knowledge of HVAC, electrical, plumbing, roofing, lighting, fire/life-safety, and general construction.
Ability to evaluate maintenance issues and review contractor scopes, proposals, and pricing.
Strong interpersonal, organizational, and written/verbal communication skills.
Ability to take ownership, delegate effectively, and maintain high standards.
Computer proficiency, including Microsoft Word and Excel.
Bilingual English/Spanish required.

Physical Requirements

Must be trained and physically capable of safely operating heavy equipment, including boom lifts and scissor lifts.
Must be able to safely climb ladders, access roof hatches, and walk flat roofing systems to inspect HVAC equipment and drainage systems.

What We Offer

Competitive salary starting at $65,000
401(k) with company matching
Health insurance
Dental insurance
Vision insurance
Life insurance
Flexible Spending Account
Paid Time Off

Schedule: Full-time, on-site in Laredo, Texas, with availability to respond to property maintenance and operational needs as required. Operations Manager is on call, after hours and on weekends, for property maintenance and operational needs.

Work Location: In person

Pay: From $65,000.00 per year

Benefits: