1. Maintain all commercial kitchen, commercial refrigeration, beverage and fuel dispensing equipment and facilities in good working order.
a. Troubleshoot, diagnose issues, and make repairs to all equipment. Maintain the ability and certification to open and repair commercial refrigeration systems. Follow all applicable safety policies and procedures.
b. Work efficiently using good routing and time management skills to quickly prioritize repairs. Ensure all work orders are resolved within the predetermined time frame.
c. Provide good customer service by communicating effectively with customers, store employees, co-workers, and others as necessary.
2. Work efficiently to address all work orders in each location.
a. Meet established company standards on technician work efficiency ratings as outlined in Facility Support departmental guidelines.
b. Ensure all work orders are updated regularly with appropriate, informative details.
c. Ensure all parts and labor used to repair equipment is properly entered for each work order.
d. Complete all scheduled and assigned Planned Maintenance or assigned Special Project work orders within predetermined time frames.
3. Ensure all applicable administrative tasks are completed timely and accurately.
a. Use mobile device according to established procedures to record all direct and indirect labor posts.
b. Perform all inventory control procedures for transferring, issuing, requesting, and returning parts and/or materials to or from the Equipment Warehouse or other warehouses and/or facilities.
c. Complete all warranty/core returns regularly, completely, and resolve any issues timely.
d. Maintain a valid driver's license and properly maintain assigned company vehicle.
e. Maintain assigned tools according to established applicable company procedures.
f. Use assigned company purchase cards according to all applicable company procedures and policies. Enter all receipts timely and correctly.
4. Attend and participate meetings, training classes, tech rides, and other resources to maintain and improve technical proficiency.
a. Utilize the mobile device to request training on equipment as needed.
b. Attend and participate in all skill schools, new equipment, and other training as assigned or requested.
c. Maintain all required manufacturer certifications.
d. Respond to requests from resource groups for resolutions to problem equipment.
e. Work with other technicians to improve technical proficiency of the department.
