Are you an experienced HVAC professional ready to take the next step in leadership?
Team Enoch is looking for a motivated, results-driven HVAC Service Manager to oversee our residential HVAC service operations throughout the Dallas-Fort Worth metroplex and Southern Region.
We're looking for someone who understands the HVAC industry, knows how to lead and develop technicians, and can balance customer satisfaction, operational efficiency, and department profitability.
This is a hands-on leadership position responsible for managing daily service operations, supporting field technicians, improving processes, and helping drive the continued growth of our HVAC department.
About Team Enoch
Team Enoch is a growing residential and commercial home-services company specializing in HVAC, Electrical, and Plumbing throughout the Dallas-Fort Worth area. We focus on delivering quality workmanship, exceptional customer service, and efficient operations while creating opportunities for our employees to grow professionally.
Key ResponsibilitiesTeam Leadership & Development
- Lead, coach, and support HVAC Service Technicians to improve performance, technical skills, productivity, and customer service.
- Conduct regular technician meetings, ride-alongs, performance evaluations, and job-site quality checks.
- Establish clear expectations, promote accountability, and help develop technicians for long-term success.
- Assist with recruiting, onboarding, training, and retaining qualified HVAC Service Technicians.
Daily Operations & Customer Experience
- Oversee daily service operations, including scheduling, dispatch coordination, technician productivity, and service completion.
- Work closely with dispatch and customer service teams to ensure efficient scheduling and timely communication.
- Handle escalated customer concerns, callbacks, warranty issues, and service-related challenges.
- Ensure service work meets company quality, safety, and customer-service standards.
Performance & Department Growth
- Monitor and improve key performance indicators, including revenue, average ticket, callback rates, technician productivity, and job profitability.
- Identify opportunities to improve operational efficiency, reduce unnecessary expenses, and increase department performance.
- Support the growth of maintenance agreements, repair opportunities, and customer retention.
- Review estimates, work orders, and service documentation to ensure accuracy and consistency.
- Work closely with HVAC leadership to establish goals, implement improvements, and support department growth.
What We're Looking For
- 5+ years of HVAC industry experience, preferably in residential service operations.
- 2+ years of leadership or supervisory experience managing technicians, service teams, or field operations.
- Strong understanding of residential HVAC systems, diagnostics, repairs, maintenance, and service procedures.
- Proven ability to lead employees, improve performance, and hold team members accountable.
- Experience managing scheduling, dispatch operations, customer escalations, and technician productivity.
- Understanding of service department financial performance, revenue goals, job costing, and operational KPIs.
- Strong communication, problem-solving, organizational, and decision-making skills.
- Comfortable using field service management software and reporting tools.
- Valid driver's license and acceptable driving record.
Preferred Qualifications
- Previous experience as an HVAC Service Manager, Service Supervisor, Field Supervisor, or Lead HVAC Technician.
- EPA 608, NATE, or other relevant HVAC certifications.
- Experience with FieldPulse, ServiceTitan, Housecall Pro, or similar field service software.
- Experience developing technicians, improving service processes, and growing residential HVAC service revenue.
Compensation & Opportunities
- Annual Base Salary: $60,000–$80,000, depending on experience and qualifications.
- Performance-Based Bonus Opportunities tied to established department and individual performance goals.
- Opportunity to lead and develop an established HVAC service team.
- Direct involvement in department operations, performance improvements, and future growth.
- Opportunity for professional development and leadership advancement.
Why Team Enoch?
At Team Enoch, we're not just looking for someone to manage a schedule. We're looking for a leader who wants to build a strong team, improve the way we operate, and take ownership of results.
The right candidate will have the opportunity to make a direct impact on technician development, customer satisfaction, operational efficiency, and the overall success of our HVAC Service Department.
If you're an experienced HVAC professional who enjoys developing people, solving problems, and driving results, we encourage you to apply!
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- How many years of residential HVAC experience do you have, and how many of those years have been in a leadership or management role?
- Can you briefly describe a time you improved technician performance, reduced callbacks, or increased service department revenue? What was the result?
- What is the largest team of HVAC technicians you've directly supervised, and what were your primary responsibilities?
Ability to Commute:
- Fort Worth, TX 76120 (Required)
Work Location: In person
