Customer Service Representative

BLUE CARDINAL HOME SERVICES, LLC • Full-time • S. Birmingham, AL, US • 2d ago

Description

Customer Service Representative
Standard Heating, Cooling & Plumbing | Birmingham, AL | Full-Time

Be the voice Birmingham trusts when the AC quits.

When a customer’s system goes down, you’re the first person they talk to, and the reason they hang up feeling taken care of. At Standard, our CSRs keep the whole operation moving: booking calls, keeping techs on schedule, and making sure every customer knows exactly what’s happening and when. While other shops slow down, we’re growing, and we’re looking for someone sharp, warm, and organized to grow with us.

Who We Are
Standard Heating, Cooling & Plumbing has served Birmingham homeowners with honest, quality HVAC and plumbing service. We’re part of the Blue Cardinal Home Services Group family, which means local-shop culture with the support and stability of a larger company behind it.

What We Offer

Medical, dental, and vision coverage
401(k) with company match
PTO, 6 paid holidays, and 2 floating holidays
Disability, HSA, FSA, pet insurance, and more
Paid training, so no trades background is required
A steady, year-round role with room to grow into dispatch, scheduling, or office leadership

What You’ll Do

Answer inbound calls and book service and maintenance appointments
Schedule and confirm appointments, and keep customers updated on tech arrival times
Enter and update customer information accurately in our scheduling software
Follow up on estimates, open quotes, and maintenance agreement renewals
Handle questions and concerns with patience, and know when to escalate
Work closely with dispatch and our field team to keep the day running smoothly

Requirements

What We’re Looking For

Customer service experience, especially phone-based or call center
Someone friendly, upbeat, and calm under pressure, even on a 100-degree day with a full call board
Organized, detail-oriented, and comfortable juggling multiple tasks
Experience in home services, HVAC, or plumbing is a plus but not required
Experience with ServiceTitan or similar scheduling software is a plus

Requirements

High school diploma or equivalent
Strong verbal and written communication skills
Comfortable using a computer, phone system, and scheduling software
Reliable attendance and punctuality
Ability to pass a background check and drug screen

Why Standard?
You won’t be a number here. You’ll be the person our customers remember, and the person our techs rely on. If you take pride in doing things right and helping people, we’d love to meet you.

Apply today.