Customer Service Representative

BLUE CARDINAL HOME SERVICES, LLC • Topeka, KS, US • 1d ago

Description

Customer Service Representative – Topeka, KS
Advantage Latta-Whitlow | Full-Time

Be the voice customers are glad to hear.

When someone's AC quits in a Kansas heat wave or their furnace gives out on the first cold night, you're the first person they talk to. At Advantage Latta-Whitlow, our CSRs keep the phones friendly, the schedule full, and our technicians rolling. While other shops slow down this fall, we're growing, and we need someone sharp, upbeat, and organized to help lead the way.

What You'll Do

Answer inbound calls and book HVAC and plumbing service appointments
Make outbound calls to past customers, open estimates, and new leads to book appointments
Sell and renew maintenance plan memberships
Follow up on unsold estimates and schedule in-home sales visits
Confirm upcoming appointments and keep customer records accurate in our CRM
Work with dispatch, technicians, and comfort advisors to keep the schedule full and the day running smoothly
Turn frustrated callers into loyal customers with patience and problem-solving
Support the office team with billing questions, payments, and general admin
Hit and beat daily and weekly call and booking goals

Requirements

What You Bring

Customer service, call center, or front-office experience (home services is a plus)
A friendly, confident phone presence
Strong multitasking skills in a fast-paced environment
Comfort with computers and learning new software
Reliability, a team-first attitude, and a positive outlook

Why Advantage Latta-Whitlow?