Job Summary

PAY BASED ON EXPERIENCE
We are seeking a skilled IT Technician to provide comprehensive technical support within our organization. The ideal candidate will be responsible for maintaining and troubleshooting computer hardware, software, and network systems to ensure seamless operations. This role requires strong problem-solving skills, excellent communication, and the ability to support a diverse range of IT infrastructure components across multiple operating systems.

Duties

Provide technical support and assistance to end-users via help desk tools such as ServiceNow and Jira
Manage and troubleshoot computer hardware, including desktops, laptops, and peripherals across Windows, macOS, and Linux operating systems
Configure and maintain computer networks including LAN, VPN, firewall settings, and other network infrastructure components
Support software applications including Microsoft Office suite and other enterprise tools
Perform software troubleshooting, updates, and installations to resolve user issues efficiently
Assist with operating system deployment, updates, and maintenance for Windows, macOS, and Linux environments
Monitor and maintain IT infrastructure components such as servers, switches, and firewalls to ensure optimal performance
Document issues and resolutions accurately using BMC Remedy or ServiceNow workflows
Support the setup and configuration of remote access solutions for secure connectivity
Collaborate with team members to improve IT processes and implement new technology solutions

Skills

Proven experience in technical support, desktop support, or IT support roles
Strong knowledge of computer management including hardware repair and software troubleshooting
Proficiency with operating systems: Windows, macOS, Linux
Experience with computer networking concepts such as LAN setup, VPN configuration, firewall management
Familiarity with IT infrastructure components including servers and network devices
Ability to use help desk tools like ServiceNow, Jira, BMC Remedy effectively
Knowledge of software applications including Microsoft Office suite
Understanding of security protocols such as VPNs and firewalls for secure remote access
Excellent communication skills with a customer service-oriented approach
Ability to work independently or as part of a team in a fast-paced environment

This position offers an opportunity for growth within a dynamic IT environment where your technical expertise will directly impact operational efficiency.

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

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