Job Summary
We are seeking a dynamic and growing Pool Company in Lewisville, NC. We need an Office Coordinator / Project Manager to join our team, supporting construction and service operations. This role combines administrative excellence with project oversight, ensuring seamless office management while coordinating various projects and service support activities. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional communication, multitasking, and leadership skills to keep operations running smoothly and efficiently. This position offers an exciting opportunity to contribute to growing company while maintaining a well-organized office environment.

Customer Service & Office Support

Answer incoming calls and accurately gather details regarding service requests
Provide clear, professional communication with customers regarding their needs
Route service requests to the Service Manager with complete and accurate information
Maintain organized records of customer interactions and service details

Project Coordination (General Contractors / New Builds)

Act as a point of contact between the company, general contractors, and homeowners
Assist in planning, scheduling, and tracking project timelines for new builds
Coordinate communication to ensure alignment on project scope, timelines, and expectations
Support execution of tasks by ensuring materials, scheduling, and communication are in place
Follow up on open items to keep projects moving efficiently

Retail & In-Store Support

Greet and assist walk-in customers in a friendly and professional manner
Test pool/spa water and provide basic chemical guidance (training provided if needed)
Assist customers with product selection and checkout
Maintain a clean, organized retail environment

Qualifications

Strong organizational and multitasking skills
Excellent verbal and written communication skills
Customer service experience required
Ability to manage multiple priorities in a fast-paced environment
Basic computer skills (email, scheduling, and data entry)
Experience in construction, pool industry, or project coordination is a plus

Key Traits for Success

Detail-oriented and proactive
Strong problem-solving skills
Ability to communicate clearly with both customers and contractors
Team player with a positive, professional attitude

Work Environment

Combination of office, retail counter, and coordination with field teams
Regular interaction with customers, service staff, and contractors

Job Types: Full-time, Part-time, Temporary

Pay: From $18.00 per hour

Expected hours: 30.0 – 50.0 per week

Benefits:

Paid time off

Work Location: In person

HOLIDAY POOLS & SPAS jobs

Office Coordinator / Project Manager (Construction & Service Support)

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