About Us:

Austin Air Services is a locally owned and operated commercial HVAC contractor serving Central Texas since 2019. We specialize in service, repairs, system replacements, and preventative maintenance for schools, government facilities, and commercial properties. Our team is known for being responsive, reliable, and service-driven.

Position Overview:

We are looking for a Service Coordinator Assistant (HVAC Service & Dispatch) to support our Service Coordinator with scheduling, dispatching, and customer communication. This role is critical to keeping our daily service operations running smoothly and ensuring our technicians and customers are supported.

Key Responsibilities:

Answer incoming calls and emails
Assist with scheduling and dispatching service technicians
Coordinate preventative maintenance (PM) visits with customers
Communicate technician ETAs and job updates to customers
Create and update jobs in BuildOps software
Ensure accurate job details, notes, and equipment information
Support quote and work order coordination
Follow up on open jobs and scheduling needs
Provide general administrative support to the service team

Qualifications:

1+ year experience in dispatching, scheduling, or service coordination preferred
Experience in HVAC, plumbing, electrical, or similar service industry strongly preferred
Strong organizational and multitasking skills
Excellent communication and customer service skills
Ability to work in a fast-paced environment
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience with BuildOps or similar software is a plus

What We’re Looking For:

Someone who is detail-oriented and proactive
A team player who can help reduce workload and improve efficiency
Strong sense of urgency and follow-through
Comfortable handling multiple tasks and shifting priorities

Benefits:

Paid time off
Paid holidays
Paid medical/dental/vision insurance
401k matching

How to Apply:

Please submit your resume through Indeed. We look forward to hearing from you!

Pay: $18.00 - $24.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Austin Air Services, LLC

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Service Coordinator Assistant (HVAC Service & Dispatch)