Overview
Heritage Home Service isn’t just a company—it’s a New England family tradition. For decades, we’ve been the trusted name in HVAC, plumbing, and electrical services across Massachusetts and New Hampshire. We’re growing quickly and committed to fostering a positive, team‑driven culture built on personal and professional development. We are seeking a dynamic
Trades Manager with proven leadership ability, a strong record of driving KPIs, and a passion for delivering exceptional customer experiences to lead our expanding Worcester‑area team.
Responsibilities
- Lead & Manage the Team: Oversee and empower HVAC technicians while cultivating a culture of accountability, excellence, and collaboration.
- Take Care of Customers: Ensure top‑tier service, resolve concerns quickly, and build long‑term customer relationships.
- Drive Exceptional Metrics: Own team KPIs and develop strategies to improve efficiency, customer retention, and revenue growth.
- Design Elite-Level Training: Recruit HVAC talent, build training programs, and promote ongoing skill development and career advancement.
Qualifications
- Proven experience building, leading, and motivating teams
- Strong track record of exceeding sales and operational efficiency goals
- Excellent communication, problem‑solving, and team‑building skills
- Passion for customer satisfaction and operational excellence
Benefits
- Top‑of‑market compensation: $110K–$130K
- Comprehensive health, dental, and vision insurance
- 401(k) with generous company match
- Career advancement opportunities within a rapidly growing organization
Location :
Worcester, MA Heritage Home Service may conduct a pre‑employment background check and drug test, subject to applicable law.
