HVAC Area Service Manager

Nextech • Full-time • Duluth, GA, US • 5m ago

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

Reports to the Operations Manager. The Area Service Manager (ASM) will be responsible for managing the Technicians. In this position, the ideal candidate will be a technical leader in the industry, proven high quality of craftsmanship, an effective communicator, dedicated to self-improvement and education and have experience successfully managing commercial Service Technicians.

What Makes Nextech Different?

Company Vehicle – Hit the road with confidence, with a company-provided vehicle and gas card.
Paid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training. We also offer Educational Reimbursements for your continued education.
Top-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.
Dental & Vision Coverage – Prioritize your overall health with added benefits. Starts after your first 30 days!
Supplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
FREE Life Insurance – Coverage equal to your annualized pay at no cost to you.
401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.
Generous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO)
Extra Perks - Discounts on Travel, Auto, Food and many more.

Min Compensation

USD $80,000.00/Yr.

Max Compensation

USD $100,000.00/Yr.

Responsibilities

Active participation in recruiting and hiring of Technicians.
Responsible for supervision and development of technician workforce.
Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needs
Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process
Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.)
Handle escalated service issues that are field/technician related
Develop training plan for all assigned Technicians using Company training materials
Responsible for technical support and quality of work for the area
Perform ride along with Technicians
Evaluate and perform annual Technician reviews with VPs approval
Be a positive image and role model to Technician group
Protect the company’s image, appearance and reputation
Always be the example of safety
Enforce company policies
Maintain local customer relationships for assigned area with RSM and Account Managers

Service Meetings:

Conduct weekly service meeting
Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing
Provide recognition to top performers
Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.)
Inspect equipment, make sure all technicians have the proper PPE
Discuss safety topics weekly
Review new customer requirements
Go over callbacks and results/additional repairs needed
Receive feedback from Technicians on office scheduling/issues

Qualifications

Minimum of 10 years as an HVAC Service Technician, Management experience is a plus
Technical knowledge necessary to provide value to our technicians and customers
Maintain continuous education in the technical field
Must be able to conduct professional conversation with customers and resolve concerns locally before they escalate
Strong attention to detail and quality
Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
Ability to focus on desired results
Ability to adapt to very fast-paced environment and deadlines
Maintain a clean and professional appearance
Must be able to travel as needed
Experience in recruiting and hiring Technicians

Physical Requirements

Must be able to lift 100 pounds.
Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
Must not exceed ladder ratings
Extensive kneeling and squatting
Must be able to climb ladders multiple times
Must be able to haul equipment and tools to roof via ladders
Must be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.