About Us:
Austin Air Services is a locally owned and operated commercial HVAC contractor serving Central Texas since 2019. We specialize in service, repairs, system replacements, and preventative maintenance for schools, government facilities, and commercial properties. Our team is known for being responsive, reliable, and service-driven.
Position Overview:
We are looking for a Service Coordinator Assistant (HVAC Service & Dispatch) to support our Service Coordinator with scheduling, dispatching, and customer communication. This role is critical to keeping our daily service operations running smoothly and ensuring our technicians and customers are supported.
Key Responsibilities:
- Answer incoming calls and emails
- Assist with scheduling and dispatching service technicians
- Coordinate preventative maintenance (PM) visits with customers
- Communicate technician ETAs and job updates to customers
- Create and update jobs in BuildOps software
- Ensure accurate job details, notes, and equipment information
- Support quote and work order coordination
- Follow up on open jobs and scheduling needs
- Provide general administrative support to the service team
Qualifications:
- 1+ year experience in dispatching, scheduling, or service coordination preferred
- Experience in HVAC, plumbing, electrical, or similar service industry strongly preferred
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience with BuildOps or similar software is a plus
What We’re Looking For:
- Someone who is detail-oriented and proactive
- A team player who can help reduce workload and improve efficiency
- Strong sense of urgency and follow-through
- Comfortable handling multiple tasks and shifting priorities
Benefits:
- Paid time off
- Paid holidays
- Paid medical/dental/vision insurance
- 401k matching
How to Apply:
Please submit your resume through Indeed. We look forward to hearing from you!
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
