HVAC – Technical Support/Service Representative

Plumbers' Supply Co. • Full-time • MA, US • $90,000 / year • 2m ago

Company Overview:
We are a family-owned and operated wholesale distributor specializing in Plumbing and HVAC products and solutions. With a strong commitment to customer service, we support contractors by providing top-quality equipment, parts, and technical expertise. Our goal is to build lasting relationships and help our customers succeed by offering superior support and industry knowledge.

Job Summary:
We are seeking an experienced HVAC Technician to serve as a Technical Support Representative to join our growing HVAC technical support team. This role involves assisting installing HVAC contractors post-sale by providing technical guidance and troubleshooting support. Additionally, candidates will provide expertise and support to internal teams. The ideal candidate has hands-on experience with HVAC systems, strong problem-solving skills, and a passion for helping others in the industry. Industry knowledge and experience with hydronics is a plus. This role, along with our current team, assists contractors in Eastern Massachusetts.

Key Responsibilities:

· Provide post-sale technical support and troubleshooting assistance to installing contractors via phone, email, and in person.

· Provide support and expertise to internal sales and support teams.

· Stay updated on industry trends, new technologies, and manufacturer specifications.

· Document support calls for internal reference and escalation to manufacturers

· Assist in warranty claims and return processes, ensuring accurate documentation and resolution.

· Perform routine maintenance, HVAC renovations and service throughout PSC facilities

· Enhance company profitability through the implementation of the scratch and dent program.

· Maintain a high level of professionalism and customer service in all interactions.

Qualifications:

· HVAC certification and applicable current state licensure.

· Minimum 10+ years of hands-on HVAC installation, service, and troubleshooting experience.

· Strong understanding of HVAC equipment, controls, and refrigeration systems.

· Excellent communication and problem-solving skills.

· Ability to explain technical concepts in an easy-to-understand manner.

· Customer-focused mindset with a desire to help contractors succeed.

· Must be able to climb ladders/stairs to provide on-site support on roofs and basements as needed

· Proficiency with basic computer applications

· Valid driver’s license (clean driving record) and ability to travel locally is required.

Preferred Qualifications:

· Experience in HVAC distribution or sales support is a plus.

· EPA 608 certification.

· Hydronic and Plumbing knowledge or experience is a plus.

Benefits:

· Health, dental, and vision insurance.

· 401k Plan

· Company Profit Sharing

· Paid time off and holidays.

· Opportunities for professional development and training.

· Company vehicle and tools provided

Compensation to be discussed at the interview and is based on experience

Join our team and be a valued resource for HVAC contractors while working in a welcoming and knowledgeable environment. If you have a passion for HVAC and enjoy helping others, we encourage you to apply today!

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Initial Interviews are completed via video call and are easily completed via PC, Smartphone or tablet. Please provide your specific availability over the next several days to schedule a call.
All applicants should have a driver's license in good standing. Additionally, once requested, applicants will be required to submit a copy of your driving record (reimbursed). Are you willing to submit a copy of your driving record once requested?

License/Certification: