HVAC Commercial Service Coordinator

Carrier • New York, New York, United States • 1h ago

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

We are seeking a skilled and reliable Commercial HVAC Service Coordinator to join our team. The ideal candidate will have a strong background in project billing, excellent communication skills, and the ability to manage multiple tasks efficiently.

Role Responsibilities:

Schedule and dispatch daily technician work orders for HVAC repairs, ensuring scope of work, priorities, and time requirements are clearly communicated
Manage prioritization of service requests while optimizing technician routes and assignments to align with job requirements and efficiency goals
Partner with the Service Manager to prepare and maintain daily and weekly technician schedules
Proactively distribute and assign daily work orders to ensure timely service coverage
Follow established scheduling guidelines and work order prioritization standards to manage the service queue effectively
Monitor, review, and manage open work orders to ensure timely completion and proper status updates
Support on-time completion and scheduling of preventive maintenance (PM) work
Serve as the first point of contact (“first line of defense”) for incoming service calls
Assist in tracking and recording non-productive technician time accurately
Assist with general office administration, including answering phones, receiving and distributing mail, and receiving parts deliveries
Book & manage time-and-material (T&M) jobs, order parts, and issue purchase orders as needed
Maintain organization and oversight of service documentation and work order flow
Perform other duties as assigned to support service operations

Minimum Requirements:

High School Diploma or GED
2+ years of experience supporting operations or service teams
2+ years of customer service experience
1+ years of experience with Microsoft Office Suite (Word, Excel, Outlook, etc.)

Preferred Qualifications:

1+ Years of experience in the HVAC industry
1+ Year of experience with CRM systems such as Salesforce & SAP
Strong understanding of service operations workflows and field coordination

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements. 

Benefits

Employees are eligible for benefits, including:

Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 30 June 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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