HVAC Service Tech II

Homeworks Energy • Full-time • Carver, MA, US • $34 - $38 / hour • 2m ago

HVAC Service Technician II

Employment Type: Full-time, Hourly (overtime-eligible)

Compensation: $34–$38 per hour, plus potential for an additional $280 per week in incentives. Fast growth potential to Service Lead roles.

About the Role:

The HVAC Service Technician II troubleshoots, repairs, and maintains residential HVAC systems—performing routine maintenance, diagnosing complex problems, and ensuring systems run efficiently. The role also includes selling HVAC replacement systems and performing start-up commissioning on newly installed units. The ideal candidate has deep knowledge of residential HVAC systems, strong problem-solving skills, and a customer-focused approach.

What You'll Do:

As an HVAC Service Technician II, your core responsibilities include:

Troubleshoot and Repair:
- Diagnose and repair heating, cooling, and ventilation issues in residential systems—including furnaces, boilers, combi-boilers, air conditioners, heat pumps, and ductless units—using diagnostic tools and digital multimeters to identify root causes.
- Troubleshoot and repair refrigerant leaks, electrical issues, and airflow problems, recommending solutions that quickly restore comfort in the home.
Maintenance and Service:
- Perform routine preventive maintenance and seasonal tune-ups on residential HVAC systems, including cleaning coils, changing filters, checking refrigerant levels, and inspecting and lubricating moving parts.
- Advise customers on best practices to improve energy efficiency and system longevity.
System Commissioning and Start-Up:
- Perform start-up commissioning on newly installed HVAC units, testing and calibrating system controls to ensure proper installation and manufacturer-specified performance.
- Walk clients through system operation, care instructions, and maintenance recommendations.
Sales and System Replacements:
- Assess the need for HVAC system replacement during service visits, providing detailed estimates and educating homeowners on options that meet their needs, preferences, and budget.
- Present product features and energy-saving benefits, and collaborate with the sales team to close replacement sales while promoting energy-efficient products that align with current regulations.
Customer Service and Communication:
- Maintain a professional, courteous attitude, clearly explaining technical problems and system conditions so customers stay fully informed and can make confident decisions.
- Foster positive client relationships and accurately complete all service documentation, including work orders, invoices, and maintenance records.
Compliance and Safety:
- Ensure all work complies with local building codes, safety regulations, and manufacturer’s guidelines, including safe handling of refrigerants and electrical components.
- Maintain and use all tools and equipment according to safety standards.
Team Collaboration and Development:
- Collaborate effectively with other technicians, service managers, and the installation team to provide comprehensive service, mentoring junior technicians as needed.
- Stay up-to-date on industry trends and technologies through ongoing training and certifications.
Perform additional tasks as required.

What You'll Need:

High school diploma or equivalent required, along with EPA Section 608 Certification and OSHA 10.
NATE (North American Technician Excellence) certification or equivalent preferred but not required.
Valid driver’s license and clean driving record.
3+ years of experience as an HVAC Service Technician, with a strong background troubleshooting, repairing, and maintaining both conventional and modern residential HVAC systems (ductless mini-splits, heat pumps, smart thermostats, high-efficiency boilers).
Advanced knowledge of HVAC systems and proficiency with diagnostic tools, digital multimeters, and refrigerant handling, with the ability to diagnose and repair complex issues independently.
Experience with system start-up commissioning and installation support, and familiarity with energy-efficient systems and environmentally friendly refrigerants.
Strong communication and problem-solving skills, with the ability to assess customer needs and explain technical issues to non-technical customers.
Proficiency in using CRM software to track service calls, sales leads, and customer communications.
Self-motivated and reliable, with a strong work ethic, excellent time-management skills, and a commitment to punctuality and customer satisfaction.
Requires proficiency in reading, writing, and communicating in English.

Supervisory Responsibilities:

This is an individual contributor role with no direct reports.

Work Environment:

Customer settings: This position is based in customer settings and will require work in and out of doors, including in attics, basements, small, confined spaces, and rooftops.

Physical Demands:

While performing the duties of the job, the employee is regularly required to stand, bend, crawl, or kneel in confined spaces. The employee may be required to lift up to 100 pounds, and must be able to climb ladders, enter crawl spaces, stand on roofs, and move up and down stairs safely.
This job may require travel in a personal or company-provided vehicle.

Equal Opportunity Employer:

At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration. As an Equal Opportunity Employer, we do not discriminate against race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job. We provide reasonable accommodations for individuals with disabilities to perform essential job functions — contact us if you need an accommodation during the application or interview process.

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