HVAC Lead Service Technician

RCL Mechanical, Inc. • Full-time • Taunton, MA, US • $35 - $55 / hour • 2w ago

RCL Mechanical is a locally owned and operated business known for high-quality plumbing, AC, heating, throughout Massachusetts & Rhode Island.

RCL Mechanical is committed to our employees and their growth—not only within the company, but within their community. The secret to our success is in the hands of our employees, and every employee has a voice here at RCL Mechanical!

RCL Mechanical is looking for an experienced Residential Plumbing & HVAC Working Field Lead Technician who can represent our core values while providing strong technical leadership and support to our residential field team.

This individual will not only supervise and support our technicians—they will also work in the field performing residential service, diagnostic, repair, and installation work as part of their regular responsibilities.

We are looking for someone who can lead from the field. One day you may be running your own service calls, and the next you may be assisting a technician with a difficult diagnosis, inspecting an installation, coaching a team member, or helping resolve a customer concern.

You will work closely with our Service Manager to improve field efficiency, technical performance, quality, accountability, and customer satisfaction. The ideal candidate is a highly experienced residential technician who can confidently perform the work themselves while also teaching and developing others.

Field & Technical Responsibilities

Run residential service calls and perform billable field work as part of the regular workweek
Diagnose, service, repair, and install residential Plumbing, HVAC, and heating equipment within the individual's qualifications and licensing
Troubleshoot complex mechanical and system-performance issues
Work hands-on with:
- Oil-fired heating systems
- Gas-fired heating systems
- Boilers and hydronic heating systems
- Furnaces
- Heat pumps
- Mini-split systems
- Central air conditioning systems
- Domestic hot water systems
- Residential plumbing systems
Properly diagnose customer concerns and present appropriate repair and replacement options
Identify legitimate service, repair, and replacement opportunities
Complete work orders and required documentation accurately and on time
Maintain RCL Mechanical's standards for workmanship, cleanliness, safety, and customer service
Participate in the field workload and help the department meet productivity and revenue goals

Field Leadership & Supervision

Guide, coach, and mentor residential Plumbing and HVAC technicians and installers
Serve as a technical resource when technicians encounter difficult or complex service issues
Respond to jobsites when additional technical expertise or leadership is required
Conduct regular jobsite visits and quality-control inspections
Review completed installations and repairs for workmanship, proper operation, and code compliance
Help reduce callbacks and repeat service visits through technical coaching and quality assurance
Conduct daily technician checkouts and ensure accurate completion of work orders
Monitor field productivity, performance, and efficiency
Identify technician training needs and assist with ongoing technical development
Hold technicians accountable to RCL Mechanical's performance and workmanship standards
Enforce workplace safety policies and OSHA requirements
Ensure technicians maintain clean, safe, and professional jobsites
Assist with difficult customer situations when field leadership or technical expertise is needed
Maintain open communication between technicians, Dispatch, Customer Service, and management
Work closely with the Service Manager to address performance, technical, operational, and customer issues
Lead by example and reinforce RCL Mechanical's standards, expectations, and core values

Minimum Job Requirements

5+ years of hands-on residential Plumbing and/or HVAC service experience
Strong knowledge and hands-on experience servicing and troubleshooting oil-fired heating systems required
Must be willing and able to regularly perform service calls and field work in addition to supervisory responsibilities
Strong working knowledge of residential heating and cooling systems, including:
- Oil and gas boilers
- Hydronic heating systems
- Furnaces
- Heat pumps
- Mini-split systems
- Central air conditioning
- Domestic hot water systems
Strong diagnostic and troubleshooting abilities
Massachusetts Plumbing and/or HVAC-related licensing and certifications strongly preferred
Previous leadership, supervisory, lead technician, or field training experience preferred
Ability to effectively teach technical concepts and troubleshoot alongside other technicians
Excellent customer service and sales skills
Strong leadership, communication, and conflict-management skills
Ability to coach employees while holding them accountable to company standards
Detail-oriented, organized, and able to manage competing priorities
Comfortable using field-service technology and software
Strong desire for continued personal and professional improvement
Professional appearance and communication
Valid driver's license with an acceptable driving record
Ability to work a flexible schedule and provide field support outside normal business hours when necessary