Experienced CSR – We’re Looking for the Real Deal

Comfort Services Heating and Air Conditioning, Inc • Full-time • Plainfield, Illinois, United States • $20 / hour • 1d ago

CUSTOMER SERVICE PRO — We’re Looking for the One Who Actually Gets It

Comfort Services | Plainfield, IL | Full-Time | In Person

Some people answer phones.

Some people handle customers.

And then there are the people who can take control of a conversation, make a customer feel taken care of, solve problems without creating three more, keep their cool when the day gets crazy, and somehow make the entire office run better because they're in it.

That’s who we’re looking for.

Comfort Services is hiring an experienced Customer Service Representative for our Plainfield office.

And to be clear:

This is not an entry-level customer service position.

We’re looking for someone who already knows how to communicate professionally, think on their feet, stay organized, juggle multiple priorities, and deliver a level of customer service that makes people remember your name.

If you’ve spent years getting genuinely good at customer service and want to work somewhere that appreciates the difference between “answering the phone” and taking care of the customer, keep reading.

WHAT YOU’LL ACTUALLY BE DOING

You’ll be one of the first voices our customers hear when they contact Comfort Services.

That makes this position important.

You’ll:

Answer inbound customer calls, texts, and emails
Schedule service appointments accurately and efficiently
Listen to customers and figure out what they actually need
Ask good questions instead of simply reading from a script
Explain our services clearly and confidently
Help turn customer inquiries into booked appointments
Handle frustrated customers calmly and professionally
Resolve problems whenever possible instead of automatically passing them along
Process payments and update customer accounts
Document customer conversations accurately
Communicate with technicians, dispatchers, managers, and other office team members
Follow through on commitments
Help create a customer experience that makes people want to call Comfort Services again

And yes, some days will be busy.

Phones will ring.

Schedules will change.

Customers will occasionally be frustrated.

Someone will need something five minutes ago.

We need someone who can handle that without falling apart.

THE PERSON WE WANT

We’re not looking for someone who simply meets the minimum requirements.

We’re looking for someone who takes pride in being really good at customer service.

You may be a great fit if:

You have 5+ years of customer service experience
You are extremely comfortable speaking with customers on the phone
You communicate clearly, confidently, and professionally
You can have a friendly conversation without sounding scripted
You know how to listen before responding
You can calm down an upset customer without taking the situation personally
You are organized and can manage several things happening at once
You pay attention to details
You follow through
You are dependable
You learn software quickly
You can accept coaching without getting defensive
You don't need someone standing over your shoulder to get your work done
You care about doing things correctly, not just getting them off your desk
You understand that great customer service is part personality, part skill, and part discipline

YOU PROBABLY WON’T LIKE THIS JOB IF...

We might as well save both of us some time.

This probably isn't the right position if you:

Hate talking on the phone
Get overwhelmed easily when several things happen at once
Prefer passing problems to someone else
Struggle with punctuality or attendance
Need constant reminders to complete basic responsibilities
Think customer service means simply being nice
Don't like being coached
Are uncomfortable being held accountable for your performance

There are plenty of jobs where those things may work.

This just isn't one of them.

WHY GOOD PEOPLE LIKE WORKING HERE

We want high performers, and we believe high performers deserve a company that gives something back.

Competitive Compensation

Strong base compensation
Performance-based incentive opportunities
Opportunities for additional earnings

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
Paid time off
FREE access to our company gym

A Company That Is Growing

Comfort Services is continuing to grow, which means opportunities grow with it.

We're interested in people who want to become better at what they do, take on additional responsibility, and build a career—not simply punch a clock until something else comes along.

You’ll Be Trusted to Think

We believe procedures are important.

We also believe good employees should be able to use their judgment.

We want people who can learn how we operate, understand what we're trying to accomplish, and eventually become someone the team can count on to make good decisions.

Your Work Actually Matters

Great customer service has a direct impact on our technicians, our customers, and our company.

When this position is done well, everybody notices.

And when someone becomes exceptional at it, we notice that too.

ABOUT COMFORT SERVICES

We are a growing HVAC and plumbing company serving customers throughout the area.

Our business is built on taking care of people, doing quality work, and building long-term customer relationships.

We're serious about customer service.

We're serious about accountability.

And we're serious about building a team of people who actually care about doing their jobs well.

We're not perfect, and we're not going to pretend every day is easy.

But if you're talented, dependable, coachable, and want to work with people who expect something from one another, you may fit in very well here.

THE DETAILS

Position: Customer Service Representative
Job Type: Full-Time
Schedule: Day Shift
Location: Plainfield, IL 60585
Work Location: In Person
Experience Required: 5+ years of customer service experience

THINK YOU’RE THAT PERSON?

Don't send us an application because you're applying to every CSR job on Indeed.

Apply because you read this and thought:

“This sounds like me.”

We want to meet experienced customer-service professionals who take pride in what they do and want to work somewhere that expects—and appreciates—a higher standard.

If that's you, apply to Comfort Services. We should talk.

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
Dental insurance
Health insurance

Work Location: In person

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