Plumbing Manager

BLUE CARDINAL HOME SERVICES, LLC • Liberty, MO, US • 1w ago

Description

Plumbing Manager — Climate Control

Liberty, MO

Climate Control is looking for a Plumbing Manager to lead and grow our plumbing department. This is a hands-on leadership role for someone who knows the trade cold and knows how to build a team around it — hiring, training, holding standards, and driving the department's numbers.

You'll own the plumbing side of the business: the crew, the schedule, the quality of the work, and the results.

Responsibilities

Department Performance

Exceed budgeted monthly gross profit dollars for the plumbing department
Exceed monthly net new membership targets
Maintain A/R below 5% of monthly plumbing revenue
Track and manage department statistics including the 3-day call board, field conversion, average sale, tech-generated leads, and membership growth
Ensure technicians consistently present good/better/best options to every customer
Review and approve plumbing invoices, material and equipment expenses, and job costing
Partner with branch leadership to build the monthly operational budget and hit branch objectives
Review weekly payroll to manage overtime and ensure accuracy

Team Leadership

Lead, coach, and develop the plumbing team — service plumbers, installers, and apprentices
Conduct weekly technician ride-alongs using the standard ride-along form
Hold monthly one-on-ones with each teammate against personal goals and scorecard
Participate in the daily in-person huddle to review prior-day results and plan the next three days
Run technical and sales training to build the team's skill set
Handle hiring, training, performance documentation, and terminations; enforce the employee handbook consistently
Participate in monthly staffing planning and block calendar time to interview candidates and move the hiring process forward
Manage the on-call rotation and serve as escalation point for after-hours issues

Quality, Safety, and Customer Experience

Review customer satisfaction and service issues daily and resolve same-day
Own safety training, processes, and reporting; report every injury or accident to the General Manager immediately
Enforce code compliance and permit requirements on every job
Oversee truck stock, inventory, and material ordering
Review and approve estimates on larger jobs
Perform other duties as assigned

Requirements

Qualifications

5+ years of residential plumbing experience
3+ years in a supervisory or management role within a service industry operation, with a consistent track record of meeting or exceeding revenue objectives
Plumbing license as required by the applicable local jurisdiction in the Kansas City metro, or ability to obtain
High school diploma or GED required; bachelor's degree or equivalent work experience preferred
Experience with job costing, P&L, and cost/forecast analysis
Experience with service software — ServiceTitan preferred
Working knowledge of employment and business law applicable to the local area
Strong analytical skills and attention to detail
Comfortable using a tablet, smartphone, and GPS
Excellent communication skills with both customers and crews
Valid driver's license and insurable driving record

Working Conditions

Office environment with field assessment. Requires occasional climbing, lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching. Must occasionally lift 5–10 pounds. Requires good visual acuity at close range, at a distance, with normal peripheral vision and depth perception. Must be willing to work hours outside the normal schedule as needed.

Why Join Us

Lead a growing plumbing department with real ownership and autonomy
Backing of an established, well-run home services organization
Stable, year-round work in a strong market
Medical, dental, and vision insurance
401(k) with company match
PTO and paid holidays
Company vehicle, phone, and tablet
Ongoing training and clear advancement opportunity

Who We Are

Climate Control is a growing home services company serving the Liberty and greater Kansas City area, focused on delivering a 5-star experience for our customers and building a team that wins together.