Location: Kahului, HI
Company Overview: Alltemp is a leading provider of HVAC solutions dedicated to providing exceptional service and quality installations to our customers in Maui and Oahu. We specialize in residential and commercial HVAC systems, as well as commercial refrigeration, offering comprehensive installation, repair, and maintenance services.
Job Description: An experienced, motivated, leader as a HVAC Service Manager to lead our Service Team. The HVAC Service Manager will be responsible for overseeing all aspects of the service department, including dispatch and scheduling, service and retrofit estimating, technician supervision and training, customer relations, and ensuring that service operations run smoothly and efficiently, on time and on budget.
Responsibilities:
- Manage and lead the HVAC service department, including hiring, training, and supervising service technicians.
- Develop and implement service policies, procedures, training, and standards to ensure high-quality service delivery and customer satisfaction.
- Oversee the scheduling of service calls and assisting in dispatching technicians to customer locations in a timely manner, prioritizing urgent requests and optimizing technician routes for efficiency.
- Monitor technician performance and provide ongoing training and feedback to ensure productivity, professionalism, and adherence to company standards.
- Conduct regular meetings and trainings with service technicians to review performance metrics, discuss job assignments, and address any issues or concerns.
- Oversee inventory control for the Service Department, ensuring costs are controlled and product is only used for the intended jobs.
- Handle customer inquiries, complaints, and escalations, resolving issues promptly and effectively to maintain positive customer relationships.
- Collaborate with other departments, such as installation or other territories, to coordinate service activities and ensure seamless customer experiences.
- Prepare and analyze service reports, including key performance indicators (KPIs), service metrics, and financial data, to track department performance and identify areas for improvement.
- Meet or exceed productivity and efficiency metrics.
- Stay informed about industry trends, new technologies, and best practices in HVAC service and repair, and implement changes as needed to enhance departmental effectiveness.
- Assist with on-call, after hours rotation for service calls.
- Ensure compliance with safety regulations, company policies, and industry standards, promoting a culture of safety and professionalism among service staff.
- Daily tasks may also include administrative aspects including, but not limited to, taking pictures of sites and equipment, collecting payments, maintaining accurate truck inventory levels, inputting accurate billing information, etc.
- Be accurate and timely with invoices, inventory, timecards, etc.
- Other responsibilities as assigned.
Qualifications:
- Minimum of 7 years of experience in HVAC service management or a similar leadership role.
- Strong technical knowledge of HVAC/refrigeration systems and equipment, with experience in diagnosing and repairing complex HVAC/refrigeration issues.
- Proven leadership skills, with the ability to motivate, coach, and develop a team of service technicians.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, technicians, and other stakeholders.
- Proficiency in computerized service management systems, scheduling software, and Microsoft Office suite.
- Valid driver's license with a clean driving record.
- HVAC technician license or certification.
- EPA & RMGA Certifications.
- Ability to lift and carry heavy equipment and work in various environmental conditions.
Benefits:
- Salary plus incentives
- Health insurance
- Retirement savings plan with company match
- Paid time off
- Commission/Incentive pay
- Opportunities for advancement and professional development
Job Type: Full-time
Pay: $135,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
Work Location: In person
