Plumbing Service Manager

The Wilson Companies • Full-time • Stow, Ohio, United States • $90,000 - $120,000 / year • 1w ago

Wilson Plumbing, Heating, Cooling & Electrical is Northeast Ohio's leading home services company. Family-owned and operated since 1958, we proudly provide residential plumbing, heating, cooling, and electrical services to customers throughout the region. As we continue to grow, we've expanded our presence beyond Ohio, establishing additional branch locations in Indiana and Tennessee. Our team members have opportunities to earn competitive pay, grow their careers, and become part of a company that values quality workmanship and customer satisfaction. We're proud of our strong foundation and continued growth, and we're always looking for dedicated individuals to join our team.

We are seeking an experienced Plumbing Service & Sales Manager to lead our Plumbing Service Department at our Stow, OH branch location. The individual in this role is responsible for managing daily operations, developing technicians, driving sales performance, optimizing key performance indicators (KPIs), and achieving departmental revenue and profitability goals.

Benefits

Competitive pay
Career development and leadership training
Growth and advancement opportunities
Two weeks paid vacation in your first year
Health, Dental and Vision Insurance available first of the month following start date
401(k) with 3% match
Paid holidays
Bonuses and incentive opportunities
Company-provided iPad and uniforms

Key Responsibilities

Supervise and lead Plumbing Service Technicians
Lead by example; ability to run plumbing jobs along side the team
Train, coach, and evaluate field personnel
Conduct regular ride-along and field coaching sessions with technicians
Provide real-time feedback on sales performance, communication, and customer interactions
Coach technicians on memberships, financing options, close rates, average ticket, and revenue generation
Lead by example through field visits and customer interactions when needed
Monitor technician KPIs and develop action plans for improvement
Manage workload, scheduling, dispatch coordination, and manpower utilization
Ensure repairs and installations meet company quality standards and local code requirements
Resolve customer concerns and maintain high customer satisfaction ratings
Facilitate weekly meetings, training sessions, and performance reviews
Support onboarding and development of new technicians
Ensure compliance with OSHA standards, company policies, and safety procedures
Manage departmental budgets and achieve gross margin goals
Identify revenue opportunities and drive department growth
Retain and grow Club Membership clients
Review and approve new products, services, and sales initiatives
Provide leadership with reporting on department performance, market trends, and growth opportunities
Promote and teach Wilson's Core Values: Betterment, Accountability, Teamwork, and Transparency

Requirements

5+ years of Plumbing Management experience preferred
Strong residential plumbing service background required
Proven experience leading and coaching sales-focused service teams
Experience improving technician performance and sales KPIs
Strong communication, leadership, and problem-solving skills
Ability to analyze performance metrics and drive results
Experience with Service Titan
Ability to maintain confidential information
Must pass a background check and drug screening
Valid driver's license with acceptable driving record

Ideal Candidate

Has a strong track record of growing service and sales teams
Understands residential plumbing service and replacement sales
Can coach technicians to improve customer experience and revenue performance
Leads from the front and holds teams accountable for results
Thrives in a fast-paced home services environment

If you're a proven plumbing leader who can build teams, develop technicians, and drive revenue growth, we'd love to hear from you.

Wilson PHCE is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable federal, state, or local law.

Pay: $90,000.00 - $120,000.00 per year

Benefits: