Service Manager

Goodwin Recruiting • Full-time • Johnston, Rhode Island, United States • $80,000 - $125,000 / year • 3m ago

Service Manager

Are you a driven leader with a strong background in the Plumbing, Drain & Sewer industry? We’re looking for a Service & Installation Manager to lead daily operations across our service and install departments while developing high-performing teams and delivering exceptional customer experiences.

This role is ideal for someone who thrives in a fast-paced environment, values accountability, and enjoys coaching teams to achieve operational excellence. There is strong opportunity for career growth, and the position includes a Company Profit Share opportunity for the right candidate.

Responsibilities

Lead and support Service Technicians and Installation crews to ensure efficient day-to-day operations
Communicate directly with customers regarding installation estimates and project details
Drive accountability in sales performance, operational efficiency, and technical workmanship through ride-alongs, site inspections, and coaching
Monitor and report on key performance metrics to identify trends and improve department performance
Recruit, mentor, and develop the next generation of technicians and installers
Participate in leadership development and advanced training initiatives
Ensure all teams consistently follow company policies, procedures, and safety standards

Qualifications

Experience in the Plumbing, Drain & Sewer industry is REQUIRED
Proven leadership experience managing service and/or installation teams
Strong communication, coaching, and organizational skills
Ability to analyze operational performance and implement improvements
Customer-focused mindset with strong problem-solving abilities
Valid driver’s license preferred

What We Offer

Competitive compensation
Employer-sponsored health and dental insurance
Company Profit Share opportunity
Ongoing leadership and technical training
Supportive, team-oriented work environment
Cell phone and laptop
Fuel Card
10 days PTO
Base of $80k to $85 + incentives = $100k to $125k

Join a company that values leadership, accountability, and growth while providing opportunities to make a lasting impact on both employees and customers.